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3K TechOne

AI & Automation

We bring AI into your real business processes: assistants that answer from your data, OCR that reads documents, and robots that take over repetitive work.

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Overview

We deliver AI integration for business in a way that fits daily work: answering customer questions, reading documents, organizing tasks. The goal is less retyping, less searching, and fewer repetitive answers.

The service is for businesses with many documents, many repeated questions, or many manual processing steps. We build both the AI and the software around it: backend, admin panel, testing, and operations.

Capabilities

  • AI assistants on your own data

    hybrid search by meaning and keywords, answers only from real data, in Vietnamese and English. Users get answers grounded in real sources.

  • OCR and document extraction

    splits merged PDF files into individual document types, and reads text, tables, and blurry scans. Staff no longer retype figures.

  • Automated cross-checking

    compares quantities, weights, and values across documents and holds files that don't match. Discrepancies are caught before anything moves forward.

  • Robotic process automation (RPA)

    robots operate other systems once a file is approved, with automatic recovery when something fails midway. No one has to click through each step.

  • AI inside your product

    itinerary suggestions, task management support, chat, and personalized recommendations. Users get suggestions that fit them.

  • Stable operations

    a fallback model when the primary model fails, and scheduled data sync. Less disruption when an AI provider has an outage.

  • Continuous quality measurement

    a test suite that runs again after every change. Wrong answers surface early.

How we work

  1. Pick one specific task to measure.

    Together we choose one repetitive task and agree on what a correct result looks like.

  2. Build the test suite first.

    From your sample questions and documents, we write test scenarios that every later version must pass.

  3. Load and sync the data.

    Documents, scans, and databases go into the knowledge base, and the parts that change often are synced on a schedule.

  4. Keep people at the critical steps.

    Results that need checking go to a review screen, where staff correct and approve them.

  5. Operate and monitor.

    Fallback models, conversation history, and usage statistics help us monitor the system and keep tuning it with real data.

Technologies

  • Python
  • FastAPI
  • OpenAI
  • Claude
  • Amazon Bedrock
  • Azure AI Document Intelligence
  • Qdrant
  • UiPath
  • Docker

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Why 3K TechOne

The AI we build runs with real users. The AI Investment Promotion Assistant serves a city-level investment promotion agency and answers investors every day on its official website, in Vietnamese and English. It passes every scenario in its internal test suite, with short response times. For the Logistics and Customs Document OCR Platform, we developed almost the entire system, automating the flow from document upload to customs declaration submission. AI is also part of our products: the itinerary assistant in the Homestay Booking Platform, the AI-Assisted Task Management Platform, and the AI Mental Wellness Platform. With over 5 years of experience, our team always builds the backend, admin panel, and testing alongside the AI so it keeps running for the long term.

Frequently asked questions

Can AI make things up when it doesn't know the answer?

It can, if the system isn't designed to prevent it. We let the AI answer only from real data, and the assistant says clearly when it doesn't have the information yet.

What data should a business prepare before building an AI assistant?

You need the documents, handbooks, or databases the AI is allowed to rely on. Image-based PDF files can also go into the knowledge base.

Can OCR read blurry scans or faxes?

Yes. In our logistics document processing project, OCR and image-reading AI run in parallel and cross-verify each other's results. The system reads even low-quality scans and faxes, and staff review the results before approval.

If the AI provider has an outage, does the system stop?

Not necessarily. We configure a fallback model. When the primary model fails, the system switches to the fallback model automatically and keeps serving users.

How do you know the AI still answers correctly after each update?

Each system has its own set of test scenarios. They run again after every change to data or configuration to catch wrong answers.

Ready to start your project?

Tell us about your idea. The first conversation is completely free.